Terms & Conditions

1. Acceptance of these terms

theaarzoo.com (the "Site") is operated by THE AARZOO ("we", "us", "the house"). By accessing the Site, creating an account, or placing an order you agree to be bound by these Terms & Conditions, our Privacy Policy, our Shipping Policy and our Returns & Exchanges policy, each of which is incorporated here by reference. If you do not agree, please do not use the Site or place an order. You must be 18 or older, or have a parent or guardian's consent, to purchase.

We may update these terms from time to time; the version published on this page at the time you place an order is the one that applies to that order.

2. Accounts and sign-in

Browsing and adding to bag are open to everyone. Checkout, Desire (wishlist) and order history require a signed-in account. Sign-in is by Google or a one-time code sent to your email or mobile — we never store a password. You are responsible for keeping access to that email or number secure and for all activity under your account. Each member is issued a unique AARZOO ID.

3. Products, descriptions and pricing

• We take care to describe every piece accurately. Colours may vary slightly with screen settings and lighting; embroidery, prints and hand-finishing can differ marginally from photographs because much of our work is made by hand.
• All prices are in Indian Rupees (₹) and include GST unless stated otherwise. Shipping charges, if any, are shown at checkout before payment.
• Prices, offers and availability may change without notice. If a piece is listed at an obviously incorrect price due to a typographic or system error, we may cancel the order and refund you in full before dispatch.
• The size guide is a starting point; measurements are approximate. Pieces marked "showroom only", "pre-order" or "made to order" carry the timelines shown on their product page.

4. Orders, acceptance and cancellation

Your order is an offer to buy. It is accepted only when we send the order confirmation email (or the order appears as confirmed in her orders). We may decline or cancel an order — before or after acceptance — where stock has run out, a pricing or product error is found, payment cannot be verified, fraud is suspected, or the delivery address is not serviceable. In every such case any amount paid is refunded in full to the original payment method.

Your right to cancel: you may cancel an order free of charge at any time before it is dispatched by replying to your confirmation email or writing to hello@theaarzoo.com. Once dispatched, the order is governed by our Returns & Exchanges policy. Made-to-order pieces cannot be cancelled once production has begun (usually 24 hours after confirmation).

5. Payments

Online payments (UPI, cards, net-banking, wallets, EMI) are processed by Razorpay, a PCI-DSS compliant payment gateway. Your card or UPI details are entered on Razorpay's secure interface and are never stored on our servers. Cash on delivery is available on eligible orders. All payments are verified server-side before an order is confirmed; an order for which payment cannot be verified is not accepted.

6. Shipping, delivery and returns

Dispatch cut-offs, delivery windows by region, shipping charges and tracking are set out in the Shipping Policy. Returns and exchanges on eligible unworn pieces within 7 days of delivery are set out in Returns & Exchanges. Title and risk in the goods pass to you on delivery.

7. Intellectual property

The name THE AARZOO, the AARZOO wordmark and monogram, "Wear your desires.", the three worlds (ROJ, NOOR, RAAT), Nazariya, and all photography, films, illustrations, copy, designs, patterns and software on the Site are owned by or licensed to THE AARZOO and are protected by Indian and international copyright, trade mark and design laws. You may view and print pages for personal, non-commercial use only. You may not copy, reproduce, scrape, modify, distribute or create derivative works from any part of the Site, or use our marks on any product, storefront or advertisement, without our prior written consent.

8. Acceptable use

You agree not to misuse the Site — including attempting to gain unauthorised access to accounts or systems, submitting false orders or fraudulent payment details, interfering with the Site's security or availability, or using automated tools to place orders or harvest data. We may suspend or close accounts that breach these terms.

9. Reviews, Desire and user content

Where you leave a review, mark a Desire, or send us a message, you grant THE AARZOO a non-exclusive, royalty-free licence to use that content to operate and promote the house. Content must be your own, lawful and respectful; we may remove content at our discretion.

10. Limitation of liability

The Site and its contents are provided "as is". To the fullest extent permitted by law, THE AARZOO is not liable for any indirect, incidental, special or consequential loss, loss of profit or data, or for delays and failures caused by events beyond our reasonable control. Our total liability to you in connection with any order shall not exceed the amount you paid for that order. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019 or other applicable Indian law that cannot be excluded.

11. Privacy

How we collect and use your information — including through Razorpay, Google sign-in, and our own first-party analytics — is described in the Privacy Policy.

12. Governing law and disputes

These terms are governed by and construed in accordance with the laws of India. Subject to the mandatory rights of consumers under Indian law, the courts of competent jurisdiction in India at the registered place of business of THE AARZOO shall have exclusive jurisdiction over any dispute arising from these terms or your use of the Site. Before any formal proceedings, please write to us — we resolve almost everything with a conversation.

13. Grievance officer and contact

For questions, complaints or grievances about an order or these terms, write to hello@theaarzoo.com or use the contact page. We acknowledge grievances within 48 hours and aim to resolve them within 30 days, in line with the Consumer Protection (E-Commerce) Rules, 2020.